Terms & Conditions

Easy Smoke - Flavors of life !

Buy from India’s favorite & Affordable hookah and shisha store!

We at Easysmoke.in love hookahs and hookah products, but the thing we love most about hookahs are you: our fellow hookah enthusiasts! Our goal is to keep you up and smokin’ by providing:

The best customer service in the hookah World – At an affordable price and a quality product and a wide range of variety exclusively available at our store.

we’re live and online 6 days a week to help you. Send us an email, call us or watsapp us.

Fastest Shipping and Packaging – orders ship out within 1-2 business days from purchase.

 To guarantee delivery by a certain date, be sure to contact us before placing the order!

  • Customer-picked selection, employee backed experience- We’re proud to offer some of the most-asked for, most exclusive brands and products in the hookah marketplace. Our employees aren’t salespeople; we’re enthusiastic hookah smokers with extensive experience in hookahs and familiarity with shisha brands and flavours.

We have a lowest price guarantee on all hookahs, shisha, hookah accessories and hookah charcoal. We will match retail competitor’s website prices if your order isn’t already discounted.

Our Guarantee

As the first online retailer of hookahs and hookah products in India, our family owned business has served innumerable hours of hookah sessions to our hookah friends and supporters India wide for over 10 years. From the timelessly classic to the cutting-edge design, we know the ins and outs of every hookah model we carry and have the personal experience with nearly every hookah on our page to guarantee their quality.

Why Us?

LOWEST PRICE GUARANTEE: Easysmoke.in is a well-known website online company to start selling hookah pipes in India. If you find a website selling the same product for a lower price and you’re not already enjoying one of our specials or promotions, we will match or beat their advertised price. This gives our customers assurance and confidence that they are shopping from the premier hookah retailer.

QUALITY: Our hookah pipes and accessories are made of the highest quality materials. Some of our hookahs are even made exclusively for Easysmoke.in

CUSTOMER SERVICE: You can’t have a great hookah session without great hookah smokers. That’s why we put total emphasis on your satisfaction and work to make your home lounge experience as fulfilling as a hookah session provided by a local lounge. Our team has the extensive knowledge and experience to service all your hookah needs.

SELECTION: Easysmoke.in boasts the widest selection of hookahs, hookah flavors, hookah pipes, hookah charcoal, rolling papers and accessories anywhere. We are the exclusive dealers of such items as the Khalil Mamoon Hookah, Elzara Hookah, MYA hookah. Enjoy the largest, most service-centered hookah shop in the India right in your living room.

Terms & Conditions

The Website Owner, including subsidiaries and affiliates (Easysmoke.in or “we” or “us” or “our”) provides the information contained on the website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.

Terms & Conditions

Welcome to Easysmoke.in. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Easysmoke.in relationship with you in relation to this website.

The term Easysmoke.in. or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Shop no 2, Topaz Premises Co-op Society, Waroda Road, Bandra(west), Mumbai 400 050 The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without [business name]’s prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

Shipping & Delivery Policy

Easysmoke.in is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost.

How the delivery charge is calculated for multiple units?

No.The shipping charge is included in  every product. The customers do not need to worry about separate delivery charges as delivery charges are inclusive of the product.Since its an e-commerce website just add your product to the cart and whatever is specified amount on the product you pay that.

Our prices are all-inclusive. All taxes are included with the list prices except Octroi, if applicable in your region. There will be an Extra Octroi charges for shipment to Maharashtra Region.

How long does it take for an order to arrive?

Orders are dispatched within 3 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 7 to 8 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

What if I the product is received in damaged condition?

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call us on 9920269103 or email us at info@easysmoke.in mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

Privacy Policy

This privacy policy sets out how Easysmoke.in uses and protects any information that you give Easysmoke.in when you use this website.

Easysmoke.in is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Easysmoke.in may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective.

What we collect

We may collect the following information:

  • name and date of birth
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sidharthpopli@gmail.com
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to on our address

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below:

Easysmoke.in

9920269103

EasySmoke

Shop no 2,Topaz Premises Co-op Society,

Waroda Road,

Bandra(west),Mumbai 400 050.
email id :
info@easysmoke.in

 

Disclaimer Policy

The information contained in this website is for general information purposes only. The information is provided by Easysmoke.in  and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website, you are able to link to other websites which are not under the control of Easysmoke.in . We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Easysmoke.in takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Cancellation & Refund Policy

Easysmoke.in believes in & we can helping its customers as far as possible, and has therefore a liberal cancellation policy.

How do I cancel an order on Easysmoke.in

If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order.

For outright cancellations by you:

–     If you cancel your order before your product has shipped, we will refund the entire amount.

If the cancellation is after your product has shipped:

–    If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.

Refund Policy:

Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of the order.

Return Policy

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to the concerned manufacturer. Let us know & we’ll help you regarding the same

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 990269103 or email us at info@easysmoke.in mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:

  • Any product that exhibits physical damage to the box or to the product;
  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;
  • Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
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